Welcome to Laguiadeloshoteles. We appreciate your business and are committed to delivering your orders efficiently and transparently. Please review our shipping policy below before placing your order.
1. Order Processing Time
- All orders are processed within 1-3 business days (excluding weekends and holidays).
- During high-volume periods (such as promotions or holidays), order processing may take slightly longer. We will notify you via email if there are any significant delays.
2. Shipping Methods & Estimated Delivery Times
We work with trusted shipping carriers to provide reliable delivery options:
| Region | Shipping Method | Estimated Delivery Time |
|---|---|---|
| Domestic (e.g., Spain) | Standard Shipping (Correos, SEUR, etc.) | 2–5 business days |
| Other European Countries | International Standard Shipping | 5–10 business days |
| Americas, Asia & Others | International Economy Shipping | 10–20 business days (approx.) |
Please note: Delivery times are estimates and may vary due to carrier delays, customs processing, or other unforeseen circumstances.
3. Shipping Fees
- Shipping costs are calculated at checkout based on your delivery address and chosen shipping method.
- Occasionally, we may offer free shipping promotions, which will be clearly indicated on the website.
4. Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information. You can track your package using the link provided.
5. Undeliverable or Returned Packages
If a package is returned to us due to an incorrect or incomplete address, refusal, or failure to pick up the parcel, the customer may be responsible for reshipping costs.
6. International Shipping & Customs
- International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the buyer’s responsibility.
- Laguiadeloshoteles is not responsible for delays due to customs procedures.
7. Questions or Support
If you have any questions about your shipment, feel free to contact our customer support at: