Thank you for shopping with Laguiadeloshoteles! We want you to be completely satisfied with your purchase. If for any reason you are not happy, you may be eligible to return your item under the following policy.
1. Return Eligibility
- You have 30 days from the date you receive your item to request a return.
- Items must be unused, undamaged, and returned in their original packaging with all tags, accessories, and receipts included.
- Customized or personalized items are non-returnable, unless they arrive defective or incorrect.
- If your item arrives damaged or is lost in transit, please contact us immediately so we can assist.
2. How to Request a Return
- Contact our customer support team at [email protected] to initiate a return.
- Please include your order number, the item(s) you wish to return, and the reason for the return.
- Once your return is approved, we will provide return instructions and a return authorization number.
3. Return Shipping
- Customers are generally responsible for return shipping costs, unless the item is defective, incorrect, or damaged.
- In specific cases, Laguiadeloshoteles may provide a prepaid return label, depending on the nature of the return.
4. Refund Process
- Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 7 business days to your original method of payment.
- Refund times may vary depending on your payment provider or bank.
5. Exchanges
- We accept exchanges for different sizes, colors, or variations of the same product (if available).
- To request an exchange, please contact us by email with your order details.
- The exchange will be processed once we receive and inspect the returned item.
6. Exceptions & Conditions
- Return or refund requests made after 30 days from delivery may be declined.
- If your purchase included a promotional discount or free gift, the refund amount may be adjusted accordingly.
- Items returned in a used or damaged condition may not qualify for a full refund.
7. Contact Us
If you have any questions about returns or refunds, please contact us at:
📧 [email protected]