At Laguiadeloshoteles, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from our website. By using our services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect the following types of information:
a. Personal Information
- Name
- Email address
- Shipping and billing address
- Phone number
- Payment information (processed securely via third-party providers)
b. Automatically Collected Information
- IP address
- Browser type
- Device type
- Pages viewed and time spent on the site
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer service and support
- Send order confirmations and updates
- Improve our website and user experience
- Send promotional communications (only if you opt-in)
- Comply with legal obligations
3. Sharing Your Information
We do not sell your personal information. We may share your data with:
- Service providers (e.g., payment processors, shipping partners)
- Analytics tools (e.g., Google Analytics)
- Legal authorities, if required by law or necessary to protect our rights
All third parties are contractually required to handle your data securely and use it only for the services they provide on our behalf.
4. Your Data Protection Rights
Depending on your location, you may have the right to:
- Access your personal data
- Request correction or deletion
- Object to or restrict data processing
- Withdraw consent at any time
- File a complaint with a data protection authority
To exercise these rights, please contact us at [email protected].
5. Cookies and Tracking Technologies
We use cookies to:
- Enhance site functionality
- Remember user preferences
- Analyze traffic and behavior
- Offer personalized promotions and content
You can manage cookie settings through your browser. For more details, refer to our Cookie Policy (if available).
6. Data Retention
We retain your information only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies before providing any information.
8. Children’s Privacy
Our services are not intended for individuals under the age of 13 (or the equivalent age in your jurisdiction), and we do not knowingly collect data from children.
9. Changes to This Policy
We may update this Privacy Policy occasionally. When we do, we will revise the “Effective Date” and post the updated policy on this page. We encourage you to review it regularly.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:
Email: [email protected]